1. Definitions
   Agreement means the booking quotation, the booking confirmation, these Conditions, our invoice and any amendments to the same. Balance means the balance due to Us from You for payment for the Event as shown on Our invoice. Conditions means that the deposit specified at the time of booking. Event means the event for which we are arranging hospitality on Your behalf, as further identified in Our booking quotation We Us and Our means AOK Events Ltd You and Your means you, our customer, whose name appears on Our invoice.
2. Incorporation of Conditions
   1. These conditions supercede any earlier sets of Conditions and shall apply to this Agreement in preference to any other terms or conditions, whether incorporated into Your booking requests or by any other means. If the Conditions differ in any respect from those of any request, offer or order made by You, this document does not constitute acceptance of such request, offer or order but a counter-offer. When You return the signed confirmation form to Us You are accepting without qualification these Conditions, and a binding contract shall come into existence between You and Us.
   2. No amendments to the Conditions shall be effective unless agreed in writing by a director of AOK Events Limited.
3. Payment
   1. You agree to pay the Deposit and the Balance within the following periods. Failure to pay within the given timescale shall result in the cancellation of the booking.

      Date of booking or addition to booking	Date Deposit is due	Date Balance is due
      More than 8 weeks prior to the first day of the event	Within 10 working days of booking	No later than 8 weeks prior to the first day of Event
      Between 8 to 1 week prior to first day of Event	Within 5 working days of booking	Within 5 working days of the booking
      Less than 1 week before the first day of the Event / During the Event	At the date of booking, and by authorised credit card	At the date of booking, and by authorised credit card

   2. No tickets or other admission documents shall be issued to You until We have receipt and bank confirmation of full payment in respect of the Deposit and the Balance.
   3. You agree to pay any additional expenses incurred by You during the Event within 30 days of receipt of a further invoice from Us.
   4. We reserve the right to charge interest on any overdue outstanding amount, at the rate prevailing at the date of invoice as prescribed by the Secretary of State pursuant to section 6 of the Late Payment of Commercial Debts (Interest) Act 1998, until the outstanding amount and accrued interest thereon is paid.
   5. Without prejudice to any of Our rights, failure to pay the sum due from You to Us shall entitle Us to refuse to refuse to book any other events under this or any other contract with You and to cancel any uncompleted booking without incurring any liability whatever to You.
4. Cancellation and Alterations by You
   1. If You wish to cancel or amend the booking, You must notify us in writing. We will only accept such requests for amendments as We in Our sole discretion shall decide.
   2. If You cancel Your booking, We may be able to claim a refund from Our supplier(s) for some or all of the elements of the booking (the “Refundable Element”). If this is the case, We shall refund to You the Refundable Element (less an administration fee of 10% of the Refundable Element where we have not charged a Management Fee).
   3. If We are not able to claim a refund from Our supplier(s) You will forfeit any payments made; you may be liable to pay all or part of Our Management Fee in accordance with 4.4 below and depending on the terms and conditions of Our supplier(s) you may also need to pay any outstanding Balance.
   4. If You cancel Your booking for an event where We charge a Management Fee, You shall pay our Management Fee as set out below, irrespective of whether or not We have been able to claim a refund from Our suppliers:

      No of days to event from receipt of cancellation notice	% of Management Fee
      113 or more	25
      57-112	50
      29-56	75
      0-28	90

   5. If You wish at any stage to reduce the number of attendees to an event, a £10 administration fee shall be added to the original total cost to You of the booking (for each amendment / in respect of each individual attendee reduction).
   6. If You cancel the booking or reduce the number of attendees and We have already sent You the tickets or admission documents, You agree to return them to Us immediately.
   7. By entering this Agreement You acknowledge that the cancellation and administration fees set out above are reasonable. We levy these charges as a genuine pre-estimate of our loss, both to cover Our administration costs and to protect us against losses when customers cancel bookings.
5. Tickets and documents
   1. If You request that We post tickets or admission documents to You, rather than collect them, You agree that risk in the items posted shall pass to you upon Our posting the items to the address given by You. We shall not be liable for any loss, damage or cost arising from non-delivery of the items and We reserve the right to levy an additional charge for issuing replacement tickets and admission documents for those lost by whatever means or at any stage.
   2. No tickets or documents relating to the Event may be resold or transferred by You save in the event of cancellation as provided for in clause 4, or to specified individuals who it is intended shall accompany You to the Event. Any tickets or documents relating to entry to the Event which are obtained in breach of these Conditions shall be void and all rights conferred or evidenced by such tickets shall be nullified. Any person seeking to use a ticket in breach of these Conditions in order to gain or provide entry to or remain at an Event shall be liable to be refused admission, or to be ejected from the Event and may be liable to legal action.
   3. Tickets and documents relating to entry to the Event shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, tombolas, lotteries or draws whether for commercial or charitable purposes without the prior written authority of the organisers of the Event which shall be entitled to withhold such authority at its discretion.
6. Insurance
   You agree that all the attendees at the Event for which this booking has been arranged will have separate and adequate insurance cover to protect them and their property against the risk of injury or harm accruing to them as a result of attending the event.
7. Warranty
   1. We warrant that we will use reasonable care and skill in arranging the booking for the Event. However, we will not accept responsibility for circumstances which fall outside our direct control or the direct control of our employees, servants or agents. Whilst we make every effort to ensure that proper arrangements have been made for the booking, we will not accept responsibility for acts of persons who are not our employees, servants or agents.
   2. We give no warranty about the Event for which the booking is made as to its quality, suitability or otherwise.
8. Exclusion of liability
   1. We have no control over the running of the Event, save in situations where we have specifically tailored a hospitality package for you and present ourselves as the sole organiser. We cannot be held responsible for the non-appearance of any artist, performer, player or participant, or for the actions or omissions of the organisers or operators of the Event, their employees, servants or their agents.
   2. We give no warranties that the Event shall take place in the time stipulated or at all, save in situations where we have specifically tailored a hospitality package for you and present ourselves as the sole organiser. We are not liable to give any refund in the event that the Event is cancelled or postponed.
   3. The details of the Event shown in any material provided by Us are correct at the time of printing but You are responsible for checking with the organisers of the Event that no alterations have been made.
   4. You acknowledge that We have no control over the pricing policy of tickets for the Event, save in situations where we have specifically tailored a hospitality package for you and present ourselves as the sole organiser.
   5. To the maximum extent permitted by law, neither We, nor our agents, servants or employees shall we be held liable for any indirect, consequential, special or punitive damages or lost or imputed profits, lost business opportunity or cost of procuring substitute tickets or documents relating to entry to the Event.
   6. In any event Our liability for any and all claims arising in connection with this Agreement shall be limited to the price paid for the booking. All complaints must be registered on the day of the alleged complaint. All claims for damages must be made within 14 days of the last days of the Event or be forever barred.
   7. We do not accept responsibility for loss or damage to goods, luggage, personal property or personal effects.
   8. We shall not be deemed to be in default or otherwise liable for any loss, damage or expense due to any delay in or failure of performance under this Agreement by reason of any act of God, fire, flood, natural disaster, accident, strike, riot, act of government, failure of transportation or communication or any other cause beyond Our reasonable control. (You agree that We may offer You the opportunity of attending a substitute event to the Event for which the booking has been arranged in such a case.)
   9. The exclusion of liability in this clause 8 shall not apply in the event of death or personal injury arising as a result of Our negligence.
9. Indemnity
   You agree to indemnify Us or our agent for any expense incurred in respect of damage or loss to any equipment, vehicles or personnel arising out of, or in connection with, the actions or omissions of the attendees covered by Your booking at the Event.
10. General
    1. This Agreement constitutes the entire agreement between You and Us, and supercedes all previous or contemporaneous agreements, proposals, understandings and representations (written or oral).
    2. For the avoidance of doubt, nothing in this Agreement shall confer on any third party any benefit or the right to enforce any term of these Conditions.
    3. If any of the provisions of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provisions in question shall not be affected.
    4. This Agreement is governed by the law of England & Wales and both You and We submit to the non-exclusive jurisdiction of the English courts.
    5. The headings in these Conditions are for convenience only and shall have no effect on their interpretation.

AOK Events Ltd
The Coach House, 1 Playfair Street
London, W6 9SA